Aspire is currently offline for maintenance. We apologize for the inconvenience.
Service will be restored Wednesday, September 2nd. Please reach out to your Signia Sales Manager should you have any questions.
Earn Aspire Points Benefits
Earn points on qualifying hearing instrument orders to reinvest in your practice. The more qualified units you purchase, the sooner you can increase your Tier ranking and unlock more rewards.
Points are awarded to all qualified hearing aid orders based upon the technology level. For example, a qualified Level 7 will earn 700 points. Points are available in the Aspire account the day after an order is invoiced.
Aspire points can be used for a variety of services and supplies through the Aspire Catalog. Check out what's new in the Aspire Catalog, as new items are added regularly.
Rebates are awarded to all qualified hearing aid orders based upon the Tier of the account when the order is invoiced. Each unit that qualifies under Aspire, based on your program, will allocate an amount you can request as a rebate.
To request a rebate, visit the Aspire portal's Redemption page and click on 'Redeem Rebate Dollars'. Follow the form details based on the available balance amount that you can enter. You can select either 'Apply to A/R' or 'Receive a Check' as your method of redemption. Contact Aspire@signiausa.com for more details on how to request by check.
When to expect the rebate check?
Provided the account is in good standing, rebate checks will be mailed out via First Class Mail within 5 weeks.
Marketing Co-op funds will be awarded every three months, beginning on January 1.
Need some help planning out your Marketing expenses? Contact our team of dedicated Marketing Consultants today!
From the Redemption page in the Aspire portal, select 'Request reimbursement'. On the next page, enter the Marketing project's details, upload the supporting documents, and then enter the amount of reimbursement you'd like to request.
Qualifying members will receive benefits based on designated program type. Details listed below
may not all apply to the program type under member enrollment.
Benefits will begin after first qualified order after successful enrollment. If Aspire member
does not purchase after enrollment, benefits will not be earned.
Qualified Purchases:
Qualified hearing aids are (a) those products purchased without federal or state funds and (b)
hearing aids within designated technology levels and pricing plans. Only qualified hearing aids
count toward earned rewards and/or tier placement under the Program as outlined in the benefit
description.
Benefit Expiration:
Once awarded, all benefits, including Rebates, Points, and Marketing Co-op – along with any
payouts – that are earned from January 1 to December 31 must be used by March 15 of the
following year. Otherwise, these benefits will expire.
It is the Aspire member’s responsibility to review their account regularly and report any
potential discrepancies found within the Aspire program. Should any potential discrepancies be
found, Aspire member must report their concerns to Aspire@signiausa.com, at which point the
account will be reviewed. If a discrepancy is discovered, Signia Aspire will make the correction where applicable and adjust the account for up to three
(3) months of the determined error as long as the benefits have not expired or been previously
forfeited.
Tier Calculation:
Aspire Members shall maintain an average of four (4) or more monthly qualified unit purchases to
stay active in the Aspire program. At the end of each quarter (March 31, June 30, September 30,
December 31), the Aspire Tier will be recalculated based on the Aspire Member’s qualified
purchases during the quarter. The member will start the next quarter at the earned Aspire Tier
from the previous quarter and receive quarterly payout based on that earned tier.
Tier 0 indicates that the minimum for Tier 1 status has not been achieved. Members at Tier 0 are
not actively earning benefits; however, existing benefits can be redeemed. When Tier 0 Aspire
member purchases minimum 4 qualified units, member will move to an active tier according to
units placed, and benefits will be earned on subsequent orders for the quarter. Unit average
will then be reassessed at the end of the quarter to determine quarterly tier placement and end
of quarter benefit payout.
Account Inactivity:
After the first quarter of inactivity, the member will be notified of status. If inactivity
continues in a consecutive second quarter, Signia reserves the right to deactivate the Aspire
member and member forfeits their earned benefits. If during a given quarter, the 4 qualified
unit/month requirement has not been achieved, then no benefit achievements will be paid out at
the end of the quarter. For example, any Aspire member that has made zero qualified unit
purchases from April 1-June 30, will receive no quarterly bonus payment on July 1st. A “quarter”
is defined as any one of the following three-month periods: January-March, April-June,
July-September, October-December.
Termination:
Signia has the right to revoke or freeze benefits if an Aspire member is not in good standing
with the program and organization. Any services rendered through the Aspire program can be
revoked or removed from the member’s program for any reason. This includes all bonus benefits
that are paid on behalf of the member by Signia. Should the member drop in earned tier level to
achieve those benefits, Signia reserves the right to stop the services and ask the outside
service provider to move billing to the member.
Signia reserves the right to terminate or alter the Program or any services or benefits offered
under the Program for any reason at any time in its sole discretion. Aspire Members may
terminate Membership at any time with thirty (30) day prior written notice.
Loans, RebateNow, and Business Development
funds:
If the commitments in your loan, RebateNow and/or business development agreement are not being
met and/or your loan is not in good standing, Signia, at its sole discretion, has the right to
immediately and without further notice (i) suspend your participation in Aspire, (ii) deny,
freeze, or revoke any open Aspire benefits, and/or (iii) disqualify you from further
participation in Aspire.
Authorized Users:
It is the practice owner’s responsibility to manage any permission granted to added authorized
users. Aspire admin will add users based on request by the owner or the owner’s authorized
users. Any transactions that are performed by authorized users are assumed on behalf of the
owner.
Baseline Benefits
Aspire Points for the Aspire Catalog:
Points are earned based on the technology level of qualified Signia
branded managed care and private pay hearing aids the Aspire Member
purchases. Qualified private label 3rd party/managed care/online
programs earn fixed points, regardless of technology level.
Earned points are available to Aspire Members through the Aspire portal
the day after an order is invoiced. Points may be used for any item in
the Aspire Catalog and are non-transferrable. Members may view balances
and track history through the Aspire website.
Most audiological items purchased by points through the Aspire Catalog carry
a 30-day return for credit. Non-audiological purchases
(custom items, personal protection equipment, and other individual-use items)
cannot be returned. Non-audiological items that are damaged or defective must
be reported within 14 days from when received. Should any item be received
damaged or defective, please contact the Signia Aspire Orders Team
(Aspireorders@signiausa.com)
directly or by using the Customer Service form on the Aspire portal. Items
purchased through the Aspire program in the store are intended for office
support or office/waiting room use. All infection control products are
non-returnable. Orders and benefit services through Aspire and the catalog
require email, telephone number, and a mailing address to be shared with the
associated vendor. This information is used to facilitate deliveries and/or
services offered through the program and catalog. By accepting these terms
and conditions, permission has been granted for use of this information.
Marketing Co-operative Funds:
Marketing co-op is a reimbursement of defined percentage of Member’s out of pocket marketing
expenses, awarded on calendar quarter, with amount varying by Aspire Tier.
Marketing Co-operative funds will cover a minimum of fifty percent (50%) of the Member’s
qualified marketing expenses. Active Aspire Members will receive Marketing Co-operative funds
each calendar quarter to assist with offsetting the cost of qualified Marketing expenses as set
forth in the Marketing Co-operative Guidelines. At the beginning of each calendar quarter,
active Aspire Members will receive Marketing Co-operative funds based upon the Member’s earned
Aspire Tier for the quarter.
Free Shipping:
Free shipping is available for Tier 2 Aspire members on new hearing aid purchases. Does not
apply to accessories or other shipments. Buying Groups are not eligible for free shipping as
baseline benefit.
Aspire Lead Generation Program:
Leads are prioritized to active Aspire members based on location, tier level, and utilization.
If an Aspire member does not respond to leads in a timely manner, Signia reserves the right to
remove member from the Aspire lead program.
Bonus Benefits
Member must select allowed Bonus Benefit selections based on program type within 30 days of
enrollment or during open enrollment, each January to initiate benefit earning.
If qualified hearing aids are returned after benefit is paid and no qualified purchases are made
in the subsequent month, baseline benefit payout could be affected.
Bonus Quarterly Co-op Dollars:
Aspire member must be in good standing at the end of the qualifying quarter to receive co-op
dollars to their Aspire co-op balance. Amount earned will be dependent on final tier
placement for the quarter.
Qualifying co-op projects to be reimbursed at approved co-op amount by submitting
reimbursement requests through the Aspire portal.
Must meet Signia branding guidelines.
Select Buying Groups may not be eligible for this bonus benefit. Contact your Signia sales rep for more information.
Rebate Terms and Conditions:
Rebate rate is based on tier status at time of order for qualified Level 3 or higher hearing
aids. All other bonus benefits are based on end-of-quarter tier placement.
Rebates are available to Aspire Members through the Aspire portal the day after an order is
invoiced.
Earned Rebates may not be withdrawn if the Member’s account is not current. Furthermore, if
an Aspire Member’s account is sixty (60) days past due, earned rebates may be applied toward
the Member’s outstanding account balance at the company’s discretion.
Aspire Members may request their earned rebate in the form of a check or apply the earned
rebate as a credit to their Signia account. If the account is not setup to receive a check
from Signia, the earned rebate will be returned to the account’s available balance after 30
days.
Units that are or will be paid for by any third party, including but not limited to
insurance, a managed care plan, or employer are excluded. Units that are or will be
submitted for reimbursement, in whole or in part, to any Federal or State health care
program, including but not limited to Medicare, Medicaid, TRICARE, and the Veterans Health
Administration (including managed care versions of these programs, such as Medicare
Advantage plans) are excluded. The rebate offer is also not valid for customers located in
any state where the rebate offer may be prohibited or restricted.
Select Buying Groups are not eligible for rebate benefit. Contact your Signia sales rep for
more information.
Aspire member understands that if they do not maintain an average of 4 qualifying
units/month through Signia
Aspire, they will not receive rebate on orders until Aspire member resumes 4 qualifying
unit/month average.
*Check requests require submission on a W9 form. Contact Aspire team for form and details
for processing.
Allow 5 to 6 weeks for checks to arrive.
Extra Month of Aspire Points Terms and Conditions:
Qualified hearing aids only will apply.
Aspire member understands that if they do not maintain an average of 4 qualifying
units/month through Signia Aspire, they will not receive bonus benefit for the quarter until
Aspire member resumes 4 qualifying unit/month average for the quarter.
Select Buying Groups may not be eligible for this bonus benefit. Contact your Signia sales rep for more information.
Annual Services Terms and Conditions:
Terms and conditions will be specific to the Annual Services selected.
Aspire member understands that if they do not maintain an average of 4 qualifying
units/month through Signia Aspire, they will not receive annual services until Aspire member
resumes 4 qualifying unit/month average for the quarter. Aspire member will have opportunity
to work directly with vendor partner for direct payment or cancel services.
Intellectual Property Rights:
Signia’s name and the Signia logo and all related products and service names, design marks and
slogans are trademarks, service marks or registered and/or licensed trademarks of WS Audiology
and may not be used in any manner without the prior written consent of WS Audiology. All other
program products and service marks are trademarks of their respective owners. Copyright,
trademark, or other proprietary notices or visual marks and logos may not be removed or altered
from the WS Audiology materials.
General:
This Agreement, including the attachments and exhibits attached hereto, constitutes the entire
agreement between Signia and the Member, with respect to the Program and supersedes all prior
and contemporaneous agreements, understandings, and commitments relative to the Program. In the
event of any conflict between these Terms and Conditions and any other promotional material or
verbal statements made in connection with this Program, these Terms and Conditions shall
control. All previously published Program materials are hereby amended and restated in their
entirety.
