Aspire Rewards Program – Terms & Conditions

Aspire Benefits:

Qualifying members will receive benefits based on designated program type. Details listed below may not all apply to the program type under member enrollment.

Benefits will begin after first qualified order after successful enrollment. If Aspire member does not purchase after enrollment, benefits will not be earned.

Qualified Purchases:

Qualified hearing aids are (a) those products purchased without federal or state funds and (b) hearing aids within designated technology levels and pricing plans. Only qualified hearing aids count toward earned rewards and/or tier placement under the Program as outlined in the benefit description.

Benefit Expiration:

Once awarded, all benefits, including Rebates, Points, and Marketing Co-op – along with any payouts – that are earned from January 1 to December 31 must be used by March 15 of the following year. Otherwise, these benefits will expire.

It is the Aspire member’s responsibility to review their account regularly and report any potential discrepancies found within the Aspire program. Should any potential discrepancies be found, Aspire member must report their concerns to Aspire@signiausa.com, at which point the account will be reviewed. If a discrepancy is discovered, Signia Aspire will make the correction where applicable and adjust the account for up to three (3) months of the determined error as long as the benefits have not expired or been previously forfeited.

Tier Calculation:

Aspire Members shall maintain an average of four (4) or more monthly qualified unit purchases to stay active in the Aspire program. At the end of each quarter (March 31, June 30, September 30, December 31), the Aspire Tier will be recalculated based on the Aspire Member’s qualified purchases during the quarter. The member will start the next quarter at the earned Aspire Tier from the previous quarter and receive quarterly payout based on that earned tier.

Tier 0 indicates that the minimum for Tier 1 status has not been achieved. Members at Tier 0 are not actively earning benefits; however, existing benefits can be redeemed. When Tier 0 Aspire member purchases minimum 4 qualified units, member will move to an active tier according to units placed, and benefits will be earned on subsequent orders for the quarter. Unit average will then be reassessed at the end of the quarter to determine quarterly tier placement and end of quarter benefit payout.

Account Inactivity:

After the first quarter of inactivity, the member will be notified of status. If inactivity continues in a consecutive second quarter, Signia reserves the right to deactivate the Aspire member and member forfeits their earned benefits. If during a given quarter, the 4 qualified unit/month requirement has not been achieved, then no benefit achievements will be paid out at the end of the quarter. For example, any Aspire member that has made zero qualified unit purchases from April 1-June 30, will receive no quarterly bonus payment on July 1st. A “quarter” is defined as any one of the following three-month periods: January-March, April-June, July-September, October-December.

Termination:

Signia has the right to revoke or freeze benefits if an Aspire member is not in good standing with the program and organization. Any services rendered through the Aspire program can be revoked or removed from the member’s program for any reason. This includes all bonus benefits that are paid on behalf of the member by Signia. Should the member drop in earned tier level to achieve those benefits, Signia reserves the right to stop the services and ask the outside service provider to move billing to the member.

Signia reserves the right to terminate or alter the Program or any services or benefits offered under the Program for any reason at any time in its sole discretion. Aspire Members may terminate Membership at any time with thirty (30) day prior written notice.

Loans, RebateNow, and Business Development funds:

If the commitments in your loan, RebateNow and/or business development agreement are not being met and/or your loan is not in good standing, Signia, at its sole discretion, has the right to immediately and without further notice (i) suspend your participation in Aspire, (ii) deny, freeze, or revoke any open Aspire benefits, and/or (iii) disqualify you from further participation in Aspire.

Authorized Users:

It is the practice owner’s responsibility to manage any permission granted to added authorized users. Aspire admin will add users based on request by the owner or the owner’s authorized users. Any transactions that are performed by authorized users are assumed on behalf of the owner.

Baseline Benefits

Aspire Points for the Aspire Catalog:

Points are earned based on the technology level of qualified Signia branded managed care and private pay hearing aids the Aspire Member purchases. Qualified private label 3rd party/managed care/online programs earn fixed points, regardless of technology level.

Earned points are available to Aspire Members through the Aspire portal the day after an order is invoiced. Points may be used for any item in the Aspire Catalog and are non-transferrable. Members may view balances and track history through the Aspire website.

Most audiological items purchased by points through the Aspire Catalog carry a 30-day return for credit. Non-audiological purchases (custom items, personal protection equipment, and other individual-use items) cannot be returned. Non-audiological items that are damaged or defective must be reported within 14 days from when received. Should any item be received damaged or defective, please contact the Signia Aspire Orders Team (Aspireorders@signiausa.com) directly or by using the Customer Service form on the Aspire portal. Items purchased through the Aspire program in the store are intended for office support or office/waiting room use. All infection control products are non-returnable. Orders and benefit services through Aspire and the catalog require email, telephone number, and a mailing address to be shared with the associated vendor. This information is used to facilitate deliveries and/or services offered through the program and catalog. By accepting these terms and conditions, permission has been granted for use of this information.

Marketing Co-operative Funds:

Marketing co-op is a reimbursement of defined percentage of Member’s out of pocket marketing expenses, awarded on calendar quarter, with amount varying by Aspire Tier.

Marketing Co-operative funds will cover a minimum of fifty percent (50%) of the Member’s qualified marketing expenses. Active Aspire Members will receive Marketing Co-operative funds each calendar quarter to assist with offsetting the cost of qualified Marketing expenses as set forth in the Marketing Co-operative Guidelines. At the beginning of each calendar quarter, active Aspire Members will receive Marketing Co-operative funds based upon the Member’s earned Aspire Tier for the quarter.

Free Shipping:

Free shipping is available for Tier 2 Aspire members on new hearing aid purchases. Does not apply to accessories or other shipments. Buying Groups are not eligible for free shipping as baseline benefit.

Aspire Lead Generation Program:

Leads are prioritized to active Aspire members based on location, tier level, and utilization. If an Aspire member does not respond to leads in a timely manner, Signia reserves the right to remove member from the Aspire lead program.

Bonus Benefits

Member must select allowed Bonus Benefit selections based on program type within 30 days of enrollment or during open enrollment, each January to initiate benefit earning.

If qualified hearing aids are returned after benefit is paid and no qualified purchases are made in the subsequent month, baseline benefit payout could be affected.

Bonus Quarterly Co-op Dollars:

• Aspire member must be in good standing at the end of the qualifying quarter to receive co-op dollars to their Aspire co-op balance. Amount earned will be dependent on final tier placement for the quarter.
• Qualifying co-op projects to be reimbursed at approved co-op amount by submitting reimbursement requests through the Aspire portal.
• Must meet Signia branding guidelines.
• Select Buying Groups may not be eligible for this bonus benefit. Contact your Signia sales rep for more information.

Rebate Terms and Conditions:

• Rebate rate is based on tier status at time of order for qualified Level 3 or higher hearing aids. All other bonus benefits are based on end-of-quarter tier placement.
• Rebates are available to Aspire Members through the Aspire portal the day after an order is invoiced.
• Earned Rebates may not be withdrawn if the Member’s account is not current. Furthermore, if an Aspire Member’s account is sixty (60) days past due, earned rebates may be applied toward the Member’s outstanding account balance at the company’s discretion.
• Aspire Members may request their earned rebate in the form of a check or apply the earned rebate as a credit to their Signia account. If the account is not setup to receive a check from Signia, the earned rebate will be returned to the account’s available balance after 30 days.
• Units that are or will be paid for by any third party, including but not limited to insurance, a managed care plan, or employer are excluded. Units that are or will be submitted for reimbursement, in whole or in part, to any Federal or State health care program, including but not limited to Medicare, Medicaid, TRICARE, and the Veterans Health Administration (including managed care versions of these programs, such as Medicare Advantage plans) are excluded. The rebate offer is also not valid for customers located in any state where the rebate offer may be prohibited or restricted.
• Select Buying Groups are not eligible for rebate benefit. Contact your Signia sales rep for more information.
• Aspire member understands that if they do not maintain an average of 4 qualifying units/month through Signia Aspire, they will not receive rebate on orders until Aspire member resumes 4 qualifying unit/month average.
• *Check requests require submission on a W9 form. Contact Aspire team for form and details for processing. Allow 5 to 6 weeks for checks to arrive.

Extra Month of Aspire Points Terms and Conditions:

• Qualified hearing aids only will apply.
• Aspire member understands that if they do not maintain an average of 4 qualifying units/month through Signia Aspire, they will not receive bonus benefit for the quarter until Aspire member resumes 4 qualifying unit/month average for the quarter.
• Select Buying Groups may not be eligible for this bonus benefit. Contact your Signia sales rep for more information.

Annual Services Terms and Conditions:

• Terms and conditions will be specific to the Annual Services selected.
• Aspire member understands that if they do not maintain an average of 4 qualifying units/month through Signia Aspire, they will not receive annual services until Aspire member resumes 4 qualifying unit/month average for the quarter. Aspire member will have opportunity to work directly with vendor partner for direct payment or cancel services.

Intellectual Property Rights:

Signia’s name and the Signia logo and all related products and service names, design marks and slogans are trademarks, service marks or registered and/or licensed trademarks of WS Audiology and may not be used in any manner without the prior written consent of WS Audiology. All other program products and service marks are trademarks of their respective owners. Copyright, trademark, or other proprietary notices or visual marks and logos may not be removed or altered from the WS Audiology materials.

General:

This Agreement, including the attachments and exhibits attached hereto, constitutes the entire agreement between Signia and the Member, with respect to the Program and supersedes all prior and contemporaneous agreements, understandings, and commitments relative to the Program. In the event of any conflict between these Terms and Conditions and any other promotional material or verbal statements made in connection with this Program, these Terms and Conditions shall control. All previously published Program materials are hereby amended and restated in their entirety.